TalkCharge — Unethical Behaviour

Address:

JMD Megapolis IT Park, Unit No. TF 323-324, Tower Commercial Complex, Gurgaon-122001, Haryana, India

On 8 October 2023 I paid for a electricity bill of 13166 with talkcharge. After paying it showed that the bill was successful. On 13 December 2023, when new bill was generated of 43951. When i called at electricity office i came to know that in October the bill was not paid and i was levied the fee of RS 1300. When i bought this issue with talkcharge, they said they will look into it. Same day i got the refund of 13166 but when i asked about the fee that i will have to pay they just said sorry and nothing else. On 14 December i asked in morning 10:09 AM as you can down below in picture can i pay a bill for 40000 RS and will there be a problem again, reply was No sir there wont be again, they didn't say anything about not being able to pay for bill above 30000 RS. Then i added 28951 Rs in wallet in hope to pay the new bill but i got reply that i cant pay bill above 30000 RS. So i asked than can you refund the money that i addded to my bank account and they are denying it.
Now what i want is my money back or for them to pay the bill. I have urgent need for this. So please help.
8 October Order ID : TC[protected]
14 December Order ID : TC[protected]