On Friday, 19th December 2025, I had lodged my first complaint regarding the above-mentioned issue. Since then, till date, I have made several follow-up calls seeking resolution of the same. However, on every occasion, I have been given only one standard response:
“Your complaint has been forwarded to HO / senior team and they will call you.”
Unfortunately, no one from the senior or backend team has contacted us so far, and no concrete solution or timeline has been provided.
For your reference:
Last Ticket No: 16675887
Tally Serial No.:[protected]
Product: Tally 9 Gold – Multi User
Due to this unresolved issue, Tally is completely non-operational, and as a result, all accounting, inventory, and statutory work has come to a total halt. This situation is causing serious operational disruption and exposes us to compliance and business risks, which is unacceptable.
Despite repeated follow-ups over the last several days, the matter remains unresolved. This reflects a serious lapse in support response for a paid, multi-user enterprise product.
We therefore demand:
Immediate technical intervention by a competent senior/backend expert, and
A clear, written update with a definite resolution timeline, without further vague assurances.
If the issue is not addressed on priority, we will be constrained to escalate the matter further to higher authorities, as the continued downtime is severely impacting our organization.
You are requested to treat this matter as MOST URGENT and respond with a definitive solution at the earliest.
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