Tamil Matrimony — poor service

Address:Chennai, Tamil Nadu, 641005
Website:tamilmatrimony.com

I have taken assisted service in bharat tamil matrimony. I requested them to send the profiles that i desire. They not only failed to send the required profiles, but the service is not up to the mark. Each and every time i have to contact for the updates. Even if requested to change the relationship manager but not changing her. They r telling that because of frustration i am complaining. Marriages are not in their hands. But if they send the suitable profiles we could talk. Just like that they are sending profiles. Not at all searching. Even they are arguing that they will send only 4 profiles a week. Searching that kind of profiles will take only half an hour to one hour. For a complete week they are spending this much time to send profiles. Even they have the option of searching through keywords. But they r not utilizing it. Before paying money they used to call frequently but after paid money poor response and service. Pls take into care as the matrimonial websites wanted to extend the period so that they can get money from the customers.
Was this information helpful?
No (0)
Yes (0)
Tamil Matrimony customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear User,

We regret the inconvenience caused to you.

Please send your matrimony Id and your contact number to [protected]@assistedmatrimony.com and we'd like to speak and understand the issue better as it will aid us in introspection and improvements in our processes ultimately leading to customer delight.

We apologize, once again for the unpleasant experience you had.

Regards,
Team Contact Center
Bharatmatrimony.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tamil Matrimony
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    23%
    Complaints
    78
    Pending
    0
    Resolved
    18
    Tamil Matrimony Phone
    +91 41 3450 0095
    +91 44 2463 1500
    Tamil Matrimony Address
    No:94, TVH Beliciaa Towers,10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai City Corporation, India - 600028
    View all Tamil Matrimony contact information