Tamil Matrimony — tamilmatrimony.com - worst customer service ever

Address:

641016

I am writing this with the utmost frustration of experiencing the worst and most atrocious customer service ever.

I wanted to upgrade my account to 3 months pack for TamilMatrimony and konguvellalarmatrimony. The live chat agent said I can choose a twin pack.

The twin pack available in the website was only for TamilMatrimony + Gounder Matrimony. But I wanted TamilMatrimony + Konguvellalarmatrimony. So he asked me to pay first for TamilMatrimony + Gounder Matrimony and he promised that he will then change Gounder Matrimony to Konguvellalarmatrimony after I make the Payment.

I followed his instructions and made the payment. After the payment is made, I informed him to change the membership from Gounder matrimony to konguvellalrmatrimony. But then he said "sorry, it will be upgraded within 48 hours". I belived him again and waited. When I checked it this morning, it wasn't updated.

So I contacted the customer service. The chats kept ending right after I start explaining the issue. So I had to explain the same issue to so many people in your live chat customer service. Some of these rude people ended the chat without giving proper response.

Finally a guy in the live chat asked me to write email to this address and it will be resolved in 48 hours. I wrote an email and it's been 4 days and no response at all.

They literally steal money from people. This is not the first time they are doing this to me. Earlier another friend of mine also experienced a similar issue where TamilMatrimony.com cheated almost Rs.50, 000 from him.

PLEASE DO NOT USE TamilMatrimony.com EVER. NEVER EVER!