[Resolved]  Tamil Nadu Electricity Board [TNEB] — Amount debited twice, but TNEB bill not paid or not refunded

Hi Team,
I have performed UPI payment R2.2242 twice (Total Rs.4484) for electricity bill payment, the money debited from account and it was credited into merchant account. But TNEB bill amount not paid due to TNEB/merchant website leads to error page and bill amount shown pending in portal. Money is not refunded to my account or not credited into my TNEB account. When I raised complaint in TNEB portal for the same, they mentioned "The transaction is successful based on bank statement" and closed the ticket. Third time I paid using Net banking process and it is successful.

Please find the failed transaction id's as below.
1.) UPI/[protected]/NA/.[protected]@icici/ICICI Ban - Processed on 13-MAY-2022
2.) UPI/[protected]/NA/.[protected]@icici/ICICI Ban - Processed on 14-MAY-2022

When I checked with my bank, they clearly mentioned that amount is credited into beneficiary account and shared the below reference details.

Payee Information Name : ICICIMerchantServices

Mobile No : [protected]

Account No : XXXXXXXXIPAY

IFSC Code : ICIC0DC0099

VPA : .[protected]@icici

RRN for first transaction[protected]
RRN for second transaction[protected]

Please help me to get refund Rs.4484 as soon as possible