Tamil Nadu Electricity Board [TNEB] — Bill not received through online

E.B. connection Number : 278.087.643
Name : S.Easwari
Address : G-1, Melody Arcade, Thirunagar Main Road
Vadapalani, Chennai - 26.

Sir
I have been paying EB payment through Internet for the past 5 years.
I have not received my EB Reading and Bill amount for last month. i have compalined about this in the branch office Saligramam before 10 days. they have noted down my Number and EB Number.
But till now it has not been updated.
please do the needfull.
Thankyou Sir