Tamil Nadu Electricity Board [TNEB] — Complaint resolving delay and wireman being rude

The complaint to tamil nadu electicity board was registered today mrng and the acknowledgement message "CmplNo52534 :Registered 06/07/2021 10:18:55 allotted to SUBBAIAH/[protected]. Save Electricity - TANGEDCO" and still now it is 02:24pm still now wierman has not reached the spot to resolve the problem and wireman is rude while speaking and said where you have to complaint you can proceed complaining. If proper action is not take on such people with in 24hrs I will escalate it to CM cell regarding the rude behaviour.