[Resolved]  Tamil Nadu Electricity Board [TNEB] — Consumer No.[protected], Digital meter is running fast during load

Address:

Plot No; 61, Nakkeeran Street, Muthamizh Nagar, Pammal, Chennai - 600075

We are facing fast running - issue with TNEB Meter since this bill cycle.

On 01/Jul/21 we checked the meter reading at 4.00pm which was 15045 (kwh) and calculated with the previous reading 13660 and got shocked as it shows the consumed units as 1385 for two months, which is about 7588/- rupees. So we have given written complaint to AE - TNEB Pallavaram West on 02-Jul-21.

In the meanwhile, we called an electrician to check the house wiring and confirmed that the issue is with the TNEB Meter.

And we have not received any proper response for the written complaint until 06-Jul-21. Hence my wife (Nisha Devi R) raised a grievance in "CMCELL" portal as well as shared the detailed email to "[protected]@tn.gov.in".

Petition No: 2021/1255862/UV
Status : Under Process

On 06-Jul-21 evening around 5.30pm, a lineman from TNEB came and inspected the issue and agreed that the meter was running fast during load. However, it can't be replaced unless or until there was a physical damage.

And he called Foreman and explained the issue also mentioned that we have escalated this issue in CMCELL portal.

So the foreman replied, it may be considered by humanity if we would have not escalated to CMCELL. So he asked us to meet AE one more time and request her.

So kindly do let us know, is that wrong raising a online complaint in CMCELL. Kindly get this resolved by changing the New TNEB meter.

Below listed (Home Appliances usage details, Billing details) for your reference.

Home Appliances we have & regular usage details:[protected][protected][protected][protected]
01) LED Tube Light 18w - 3 (1-20mins + 1-6hours + 1-8hours)
02) LED Bulb 7w - 3 (1-5hours + 2-when required or occasionally)
03) LED Bulb 3w - 2 (when required or occasionally, rechargeable bulb)
04) Ceiling Fan - 1 (1-10hours)
05) Exhaust Fan - 3 (1-3hours + 2-30mins)
06) Tower Fan - 1 (6hours)
07) Desktop Computer - 1 (10hours)
08) UPS for Desktop Computer - 1 (10hours)
09) Laptop - 1 (1hour)
10) LED 32inch TV - 1 (6hours)
11) Home Theatre - 1 (6hours)
12) Fridge - 1 (24hours)
13) Washing Machine - 1 (1-1hour, 3days once)
14) Split AC 1.0 Ton - 1 (8hours, 25 degree)
15) Mixie - 1 (3mins, when required or occasionally)

Billing Details for the past two years:[protected][protected][protected][protected]
Reading Taken Date Reading Used Unit Bill Amount
17/06/[protected]
16/04/[protected]
16/02/[protected]
16/12/[protected]
18/10/[protected]
17/08/[protected]
16/06/[protected]
15/04/20 Previous Assessment 500
15/02/[protected]
16/12/[protected]
16/10/[protected]
15/08/[protected]
15/06/[protected]
16/04/[protected]

Thanks,
Saravanan Ganesan
+91 [protected]
[protected]@hotmail.com