Tamil Nadu Electricity Board [TNEB] — Delay in service

Hi sir,
Today (09/08/2020) morning around 11:30 i have visited the electricity board office @ammoor to mention that there is no power supply in my home but the gates i opened the gates and searched for complain book to enter the problem. Because after entering into the book only they will come and check... But i can't find the book there. So i call mr. Kumar who is the line man on duty. I informed him the issue and he said i will come and check, after that i called him for every one hour he never picked up my call. Finally i called mr. Jayapal and informed about the problem i faced. He informed kumar and finally kumar came around 5:45 and the problem is solved @ evening 6clk. We spent the whole day without electricity. While calling in the morning itself i informed kumar that the work will take only 10-15 minus. I don't know why he did like this. Pincode-632501