Tamil Nadu Electricity Board [TNEB] — eb bill payment

I am staying in kerala, kochi. I have purchased one villa in chennai at omr road, name bollineni hillside colony. Unit no 4 and block no 6. I have paid my electricity bill 9667 on jun 22- 2018. Since that time no body is stying in this villa. Last month again almost same amount bill i got. As i am far away from chennai, i called eb office, there no body wants to talk, they said neither they can speak english nor hindi. It's a big problem for me.
I want some help to resolve this issue.
Please help me.