Tamil Nadu Electricity Board [TNEB] — employee behaviour

Address:

C-222,VGN Southern Avenue, Potheri, Kanchipuram, Tamil Nadu, 603203

The mm nagar tneb centre has had a problem with their servers on 6th september 2019. They refused to take our payment in the firm of a demand draft. When we came the next day on 7th september, they asked us to get another dd because 6th was the last day for payment. The official abused us saying "otha" and asked us to either get a new dd in a very impolite and rude manner. The mistake wasn't ours that their servers were down. Why should we be paying late fees and excess charges for dd when their servers were down?