Tamil Nadu Electricity Board [TNEB] — Everyday often Power shut

Dear sir,
I am from vadakadambay kattuthangal village here in our village facing such a big issue in electricity that's each an everyday here it's often power shut and it's happening everyday.
even sometimes here is no electricity in the whole night and when its not available and when we contact AE through mobile then he will say here no one to attend to the fault and you need to wait till next day so that those days we could not send our childs to school because of no water this kind of happens taking place 2 or 3 time per month.
But everyday it's a powershut and it still persists and when we ask about it to AE he is replying like this that's its village so it will be like this only even saying it with anger.

sir i would like to know that there is any rate difference per unit for city and village since we are paying the same rate then why no proper electricity supply is provided in our village.
today electricity had gone and for that my father had made a call after 1 hour to the AE but he got angry and talking rudely.
when its rain then when the main supply shut off and turn on then here is our village transformer will get issue and when it's happening in the night then no one come for to attend the issue and they will come next day only even after makes many calls.
therefore we are very kind request with you to solve our issue permanently it's our kind request.

our village details.
Vadakadambady,
Kattuthangal
Eb office :Alathur village
Eb office code : 09575006
Thanking you/yours Faithfully