Tamil Nadu Electricity Board [TNEB] — Extreme Power outage issue- Pudukkottai

Hi, I'm Sonia from Pudukkottai( Namanasamuthiram) every day we are facing Extreme Power outage issue and people working on those departments are not answering properly if issue or concern raised. Either they say 'tree has fall" (but no heavy rainfall )or they number not reachable.. or they disconnect the call.
We have sick parents at home, online classes for kids and our daily work is impacting on a large scale.
Requesting to take action on this asap.