Tamil Nadu Electricity Board [TNEB] — failure of electricity - regarding.

Address:

600053

I am residing at 56 sarangapani street, krishnapuram, ambattur, chennai.
On 07.09.2017 midnight 00:00 hrs. There was an electricity failure and i have logged a complain on 1912. Without rectification the complaint was cleared. Hence i have failed another complaint with no.93, the same was also cleared without rectification. When i spoke to the customer executive, he told that there was a tripper problem and the same was rectified. The above reply is a standard dialogue given by eb customer persons. When i questioned how my complain was closed without confirmation, he replied it was confirmed. Again i made him to log a complain and the person without any information gave me the complain no. As 148. Till morning 6 am the electricity was not restored and i again booked a complaint and got the ae number of krishnapuram area, he has stated that transformer was burst and it could be restored only by 1200 noon. But to my surprise the complaint booked again was also cleared. I would bring to your notice your action in serving public grievance. The position should be really enquired with the concerned center and customer care executive should give correct reply because government has given this facility of centralised complaint since units will be busy in restoring. Further when the electricity supply could be restored only bu 12:00 noon as per ae statement under what authorithy the complaint logged is cleared. A systematic procedure with necessary instructions to be given to serve public better with the understanding the mandatory survival of life without electricity. I hope this will be given due care and such happenings in future will not occur.