Tamil Nadu Electricity Board [TNEB] — Irresponsive Workers

My factory JVP PLASTER located in 2/248, Kumarediyarpuram Road, Eppodumvendran, Thoothukudi district-628712. My TNEB Service No.[protected]. My factory working with 10 labours, today 10.30onwards suddenly one phrase power supply not working. iam identified the problem and make a phone call to Chendurpandian Wireman Mobile No [protected] 11.39am, 12.14pm & 12.17pm an rectify the problem then iam contact concern AE [protected] 1.00pm they told iam in leave then iam contact 1.40pm mobile switched off at the same time iam contact Foreman [protected] 1.31pm they told wireman in another duty. How to rectify my problem