[Resolved]  Tamil Nadu Electricity Board [TNEB] — Low voltage since 50 days and department not solving it

Address:

Echoor Thirukalukundram taluk tamilnadu

Dear sir,
This is Prabhakaran from Echoor village I am submitting the regarding low voltage issue that’s going on around my village.

Because of this issue we couldn't run machine as well as water motor also not working properly.

This problem has been started since march 12th 2022 and from that day till now I am contacting concern eb department and they always keep coming but not fixed this and whenever we ask, they replying we are not able to find out the issue where that’s in and we said there might me problem in the transformer but they never listen our words.

And yesterday we have gone to Eb office and spoken with AE and he said today we will come and solve this issue but no one had come and, in the evening, I had contacted AE and he said tomorrow we will come and solve it but after they checked the transformer, they said it has a problem and need to be replaced and after passed 50 days now only they are saying like this but when we were saying they refused to check the transformer.
And in the after noon 12pm we contacted AE again and he said I will contact AD regarding the transformer issue after AE contacted to AD he said me like this that after AD checked the transformer he will let us know will the transformer wants to be replaced or not so that I asked AE that will he come and checked it by today but he said really we don’t know when will it check and replace.

Almost 49 days gone and so far no action taken place even don’t know when will it be solved and by hearing their words we could understand it.
Because of this low voltage we could not operate the machines so that not doing work in our company and paying salary to the workers per day 2000 inr as well as we had affected financially with out income.

Even EB bill also will be coming soon next month but really, we don’t know how can we pay it as well as with out doing work how to manage our family as well as how to pay salary to the workers even lost regular orders due to not delivery the good’s at the proper date.

Here we are facing so many problems because of this low voltage but very easily the EB department saying don’t know when can we get transformer and replace it.

So that we don’t know when will it be solved and start our work and manage our life.
Please see the voltage rating that’s coming
R = 167
B=208
Y =189

Without working we had paid about 70000 inr and for our self no income because unless we make products then only, we can get income however we had tackled this issue since 49 days but now from today its impossible to manage it because no money mange our family.
But EB department never hearing our problems
They said today we will solve but so far no one had come and at 12pm got call from AE and he said please check the voltage in the meter and we checked but the same low voltage coming and today he changed his words that is since 2 days they were saying its problem in transformer but now saying we don’t know where is issue in so that I asked then how to fix it and he replied don’t know even he said its village so cant look proper voltage by this reply we had understood that they have no idea to look after the issue that in transformer

Sir I want to ask you one question in village and city there is no different in unit rate but why is there a big difference in the service.

Therefore, we are very kind request with you to solve our low voltage issue.

My eb card number : [protected]
Eb office : Manamathy


Thanking you/yours faithfully
Prabhakaran

Echoor village
Thirukalukundram taulk
pincode : 603109