Tamil Nadu Electricity Board [TNEB] — meter reading and bill generation

Address:

600090

My name is varsha and my house address is #3 pari street kalakshetra colony, besant nagar, chennai-90.
My tneb consumer number is [protected].

Please take note of the following complaints and do the needful at the earliest.

1. I did not receive the bill in advance on email or on my phone. After the due date for payment passed, someone is standing outside my house saying i dint pay. How am i supposed to know a bill was generated without any intimation?

2. How did you generate the bill without taking an accurate reading??
No one came home to take a reading for the month of december. My actual bill amount is rs. 590 and i have consumed only 320 units between october and december. But the computer generated bill amount was generated by blindly using the same reading from october that shows 890 units of consumption and my bill was rs. 4447/-. (That includes delay penalty charges because of non intimation from tneb)

We have already made several complaints, online and directly to the engineers at besant nagar eb office about this but in vain. And here i am, again, being a victim of their unsystematic approach. This is not the first time i am facing this issue. Last time i had to take the reading myself and go show it to eb to get a bill generated. No one comes to take a reading and the bill amount generated is random.

Since my payment date has passed, i went ahead and paid the full amount. But kindly consider my complaint and reverse the excess bill amount to my system.

Looking forward to a proper resolve to this issue. Kindly assist.

Thank you.
Varsha