Tamil Nadu Electricity Board [TNEB] — meter reading got stuck up - covid 19 - very heavy billing - no justification

I made a online complaint on 14.3.20 (Id: [protected]) & 18.3.20 (Id: [protected]) through tangedco to repair my tneb power consumption meter (New avon meter no:2977410 – 10/17 fixed on september 2018) as the meter reading got struck up @ 2992 units (Newly constructed house - life span of the avon meter was only 18 months!!!)

My online complaint was closed at once by tangedco without assigning any reason as m/s tangedco don't have any stock of new meter. M/s tangedco not taking initiative to close my complaint in between 14.3.2020 to 24.3.2020, thereafter lock down was initiated by central and state government which was forced to drag to change the new meter by tangedco (Meter fixed on 11.05.2020), due to delay in changing the meter my tneb power consumption payment fixed very high by tangedco which is not at all related to the actual power consumption.

Requested to consider for billing previous four months average consumption which was around rs.560 on average of bi month reading. A sum of rs.4902/- collected by tangedco (Whereas my average amount for 3 bi month comes rs.1680/-) a sum of rs.3222/- collected in excess by m/s tangedco.

Kindly justify.

My query:

1. Why my online complaint closed at once by tangedco without assigning any reason. (14.3.20 & 18.3.20)
2. Knowing well lock down situation, why tangedco not taking any initiative to change the meter in between 14.03.2020 to 24.03.2020.
3. Failure of new avon meter within 18 months from the date of installing in my home, what is the self life the avon meter.
4. New meter which was fixed on 11.05.2020, highlighting validity of the new capital meter - 5 years.

Request: refund of excess paid amount rs.3222/- as requested above.

Name: v bhaskaran,
Service no:[protected]
Chinnathirupathy, salem 8