Tamil Nadu Electricity Board [TNEB] — meter reading incorrect

Address:	Velachery, Chennai, Tamil Nadu, 600042
Website:	tneb.in

I usually pay rs.500-800 and consume around 300-400 units bi-monthly for eb. But, last reading shows consumption at 1320 units asking me to pay rs. 7120/-. I have contacted the local eb office in person and also raised an online complaint on tneb website, but there has been no action so far. My bill is due in a few days and i dont know what to do in this case. Should i pay rs.7120/- and wait for them to correct the issue or can i wait until they fix the problem and then make the payment? One of the lineman at eb has also taken rs.500/- bribe stating he would let the ae know about the problem and that he would do everything possible to correct the outstanding due amount so we can make the payment. This is the issue that middle class families like mine face everyday. If we had money or other influence, then this would be a non-issue. But, it has been a week now and no action has been taken. I am worried that, if i dont pay now, my eb will be disconnected. I also tried calling the customer care numbers but no response. What should i do? Thank you for your help and support.