Tamil Nadu Electricity Board [TNEB] — no power from yesterday night 9 pm onwards I call more time to concern department but no one will pick up the call

Address:

1/1eb thanimalayan nagar putheri, Kanyakumari, Tamil Nadu, 629001

From yesterday onwards no power in my home i call concern eb office but no one will pick the call i already register in lineman follow up register even i call je and aee also they also did not pick up the call please do the need full and inform to take the phone this is not good like this situation no one pick the call if there is any human loss who will responsible?