Tamil Nadu Electricity Board [TNEB] — No sense of responsibility

I am writing this compliant because the way the TNEB Madipakkam have responded to our Emergency call yesterday. We had issue in power we have three phase current in our home but we got only one phase and two phases were cut yesterday night. When we called them they responded by saying that if the whole street is in trouble they will come immediately and if our house alone is in trouble they will come by morning only. What kind of responsibility is this. Aren't the people in one house is not a human and you don't have responsibility to serve them. Then why you people are getting paid. This is completely unacceptable. Worst service I have expected