[Resolved] Tamil Nadu Electricity Board [TNEB] — Payment failed and amount debited

sridharbabu.chiloji

from Chennai, Tamil Nadu

Mar 21, 2022

Address:

Chennai, Tamiladu

Dear Sir,

Electricity bill was paid for consumer number [protected] of Rs. 919 on 03-Mar-22 by using my credit card. But the payment was failed and the amount was debited Rs. 926.81 (including payment charges). Since the payment was failed, I was reattended the payment and again the payment was failed and again the amount of Rs. 926.81 debited to my account. Total Rs. 1853.62 (Rs. 926.81+926.81) was debited to my credit card and still (as of 21-Mar-22) I haven't reversed the amount in my credit card account. I have attached the payment details for your reference and doing the needful please.

With Regards,
Sridhar

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Apr 5, 2022

Complaint marked as Resolved

I haven't received any update during the 30days from the date of issue. But finally the 30th day, the amount was credited to my account. I have sent so many request messages to TNEB on the available whatsaap number 9445850811. Every time I 'm getting the blue tick, but no response from TNEB on the whatsapp. I request TNEB to reply to the customers if any issue has come to them for resolution. Anyhow I have received my amount in my account, hence I'm marking it as resolved.

Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.