Tamil Nadu Electricity Board [TNEB] — Power cut often in a particular single phase

Address:

No.3/19 A, Rajarajeshwari Nagar, Poombhukar, Kolathur, Chennai -600099.

There is a power cut often in a particular single phase in our area Rajarajeshwari Nagar, Poombhukar, Kolathur, Chennai -600099. (I am Solomon, residing in TN Chief Minister Constituency)
When we call the EB office, they reply it will be rectified quickly, but they take nearly one hour. Today (29/7/2021), we had power cut at 22:30 pm. The power came by 23:30 pm. Whenever call the office, we are giving full details about the power cut and specific (Single Phase) it. We get reply that there is problem at your house and no one called from your area to confirm that the power cut.
We need TNEB to take necessary action to sort out the problem because we are suffering lot.