Tamil Nadu Electricity Board [TNEB] — Requesting To provide the TNEB guidelines to Fix the Transformer failure in nature

Dear Sir/Madam,

I'm Sirudhamur Village (603307)/ Orathy. In my village one of the transformers failed to function from last 5 days, Which impacts the 20 formers agriculture farming without EB for the Agriculture Motors. All plant and paddy are getting drained without water. We have informed this to our local EB office and they visited and temporarily given connection from another transformer for urgency of the farming, but the original transformer still not yet fixed they were discussing to take the transformer to put coil back for that they are indirectly asking us to collect money from all those impacted 20 formers and give for the entire expense to fix the Transformer. This is the routine EB person following here every transformer failure. We have done same 2-3 times in recent years.

All I want to know can you please help to understand the exact process to fix transformer per Government guidelines, I'm also working to get the details with RTI (Right To know the Information)

Thanks!