Tamil Nadu Electricity Board [TNEB] — supply of new card/is-current consumption charges - table

This complaint refers to the cashier (Lady) receiving the amount of electricity charges, who refuses to replace the existing card that has been fully used and finds no space for further entries, with a new one. I went to the bill payment centre at raghavan colony, jafferkhanpet, adjacent to 11th avenue, ashok nagar to pay elec. Charges. She received the amount readily but gave me a negative reply to my request for issuance of a new card. Not only that, she misguided me to go here and there to other sections housed in the premises. All officials again directed me to go to the said cashier who bluntly said"no". Some directed me to go to mgr
Nagar office to get a new card. (From 11 th avenue, ashok nagar to mgr nagar). I am a senior citizen aged 72 and it is now obvious how the tneb officials take parade of the public/ customers, which is ridiculous.in the past, the person who is authorised to record the meter reading and charges, used to replace s new card, when the current one is exhausted. But, nowadays, those officials fail, deliberately. If the lady mentioned was wrong, she should be warned suitably and penalised. Such
Persons are unfit to render good service to the public. Even it will be better to remove her from service. Tneb better get privatized even though there are possible adverse effects! This report should be brought to the knowledge of tangedco.