Tamil Nadu Electricity Board [TNEB] — the power supply to my residence has remained disrupted for more than a month due to main supply cable broken.

Address:

Plot no 138, Devadoss Street, VGN Shanthi Nagar, Ambattur, Chennai-600058, Chennai, Tamil Nadu, 600058

I have been facing severe disruption in power supply since the last 2 months. Terrible fluctuations, only one or two phases coming at will. The eb officials detected breakage in cable and made a joint.in the last 2-3 months the joint has given up on 4 occassions always demanding an emergency.

Eb officials have been recommending change of the entire cable length of nearly 20 mtrs right from day-1. Ae advised purchase of cable by me as eb will not replace the cable.in addition is the demand for labour everytime to dig the underground cable. The entire process has been costing money and had to be got done with no options available.

Yesterday, with great reluctance, eb at the direction of ae provided a temporary joint (Forthe fourth time) with the assurance to provide cable conncection today (20th may). I was advised to get new cable, get labourer and ensure laying of the cable, after which eb will ensure connectivity.

Desperate i had got the cable and arranged a labourer but in the morning ae informed that he can undertake this only tomorrow (21st may). So the temporary joint continues exposed to the skies and endangering animals and birds around.

Following require clarification:
1. Is the cable from pole to the meter board to be procured by consumer?
2. Is the consumer required to arrange labourers for digging and arrange laying out the cable from meter board to the pole?

Having suffered for the past 2-3 months, i request intervention to advise immediate rectification of the above and enable reliable power supply.