Tamil Nadu Electricity Board [TNEB] — Unable to pay name transfer payment

I try to make name transfer for account number : [protected] i enclosed the document and its shows successful and give acknowledgment no : [protected] as username and register mobile no as password, but when i try to login its continuously shows bad credentials/ username not activated kindly help me to clear this issue i try to contact my local eb office but no one pick phone.
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Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
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    Tamil Nadu Electricity Board [TNEB] Phone
    +91 44 2852 0131
    Tamil Nadu Electricity Board [TNEB] Address
    NPKRR Maaligai, 800 Anna Salai, Chennai, Tamil Nadu, India - 600002
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