Tamil Nadu Electricity Board [TNEB] — worst service

Address:

Chennai, Tamil Nadu

This is regarding the eb branch in maduravoyal i hv been calling them from 11am today (07/09/2017) as there was fluctuation going on and at times no current so i wanted to know hats happening i hv called them more than 20 times till 2:50 on the same day and they did not even pick one of my call though it went full rings is this the service the tamilnadu eb is providing us?
Is this the reason they are taking so much of payment very disappointed today not a single days goes without power shutdown everyday for minimum of 1 hour the current is taken off very bad.