Tamil Nadu Electricity Board [TNEB] — wrong meter reading and complaint of huge billing-consumer number: [protected]

Full description of the event:

With reference to the above captioned subject, i have a query for the huge billing in my consumer number. My bill now is rs.29842/-, which can not be paid by any person during this situation.

From february, i am receiving a huge sum of billing to my number. I have raised a complaint by february to the ae, pallikaranai regarding the huge billing issue. But, i did not receive any reply from your side. Then this pandemic came, all the assessment was made by previous month billing only. And one surprising day i received a huge sum of 29302 as my outstanding. For your information its a single bed room flat.

For the february month itself i did not receive a reply, again i complained to the ae, pallikaranai about this. No proper response was there from your side. She just washed off saying we cannot do anything from our side, and said that you have to pay the bill and then only we can reverse it. Everything to be dealt with at the next level of authority.

As a next step i took the complaint to the next level, that is the office present in west tambaram. The next day i got a call from a person called mr. Sudarsanam, who heard my query and told me that he will speak to the respective officer and update. With this i wrote a complaint to the sc office present in kk nagar also. I spoke with mr. Kannan who coordinated with me regarding this. I contacted the ae, pallikaranai as per advice. One time she texted she was in meeting, and i texted to call me when she is free. She did not respond me. After that i called a couple of times but she listened to me as though it was the first time i am explaining the issue to her.

I am a middle class person and i won't be able to pay such a huge sum of money as my bill which was not consumed by me. And so many times i would have put permission to my office and went up and down for this issue from february. I also met her personally many times for this issue since february. I am really fed up with this. Neither the seniors or your juniors are not responding properly for a customer who has faced the issue and the bill has risen from 2000 to 29000. I will not be able to pay the amount at any point of time.

Till date i have not got a proper reply from your side, and i am waiting for the correction to happen from your side.

Date of incident: from february 2020
Client consumer number: [protected] ([protected])