Tamil Nadu Electricity Board [TNEB] — Wrong Meter Reading due to this I am affected to pay bill for 6 months together

Address:

kannagi nagar eb office located in okkiyam thuraipakkam ch -97

Respected Sir/Mam,

I am living in Thoraipakkam PTC M.K.Chavadi Chennai-97. My house EB consumer number is [protected] .
we got the EB bill amount for May month (16/5/21) 350 rs and we paid immediate once we received the mail .
Recently Government has suggested the consumers to capture the snapshot of the meter reading and share with Assistant Eng WhatsApp Number or Email.
Post the government announcement, On checking the portal found that amount has been calculated for March month(16/3/21) Reading (7890)and January month reading(7890) was same.
Reading was not taken for March month instead it’s been calculated based on the previous reading(7890) and received zero bill amount.
Due to the above wrong meter reading my May month bill reading has to be calculate from January month to till date to discuss about this issue when we try to reach out to my area eb Assistant Enggi ([protected]) he request us to meet the nearest EB office which located in kannagi nagar, okkiyam thuraipakkam ch -97.
In office As per their request they can not support to us due to we paid the May month bill at the earliest before the government announcement . They can not modify the paid bill So they requesting us to pay the bill from January to July month .
Because of their wrong meter reading we are affected and we could not to pay the high amount bill for 6 months together During this lockdown and pandemic situation .
So kindly requesting to divide the bill reading for March and May month separately.
Kindly do the needful As soon as possible. Looking forward .

Thank you.
Muthulakshmi.