Tamil Nadu State Transport Corporation [TNSTC] — Amount is debited but ticket is not booked and requesting for refund

I tried to book the ticket to travel from Theni to Chennai on 12/11/2022 ( journey date 13/11/2022) through SETC official website. After selecting the seat, the portal was directed to payment. I have paid through UPI id. The payment was successful, but after the payment the ticket was not booked. It showed that there is an error in ticket processing. And the seat which I have selected was again vacant. Still I didn't get the refund for that. Please take necessary steps to refund the money as soon as possible.
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