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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Jul 9, 2026
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Tamil Nadu State Transport Corporation [TNSTC] reviews & complaints(4226)

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L
Loganeswari
Jul 9, 2026
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Ticket not sent on time after payment

Address: bangalore
Website: TNSTC

Dear Team,
I booked ticket in SETC website on 08-07-26.Payment debited UPI Transaction[protected] Rs.920.
I have not received any sms or mail after making payment.Not able to reach cuatomer care also.Than I booked my ticket with private bus.Night at 9.15 they are sending PNR and ticket details, really worst service.
PNR T83044698.
Kindly refund my amount 920 else I file take a legal action....
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V
Veerapandin
from Coimbatore, Tamil Nadu
Jul 8, 2026
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Bus not stop in the busstand

Address: sulur piriuv

20A somanur to ukkadam (or) Gandhipuram bus not running through the way of sulur pirivu road.They used bypass to cross the sulur pirivu.
I don't know but the vehicle number is.but the timing of the bus crossed in sulfur piriuv 8:55pm.
Please take action and solve this kind of problems....
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The bus driver behaved in a highly irresponsible and unsafe manner. He did not stop the bus properly at the designated stop, even though passengers were waiting to board. When a girl attempted to step into the bus, the driver intentionally moved the bus forward before she could safely get on. This reckless action put her safety at risk and could have resulted in a serious accident. Such negligent behavior from a public transport driver is...
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P
prithiv003
from Chennai, Tamil Nadu
Apr 30, 2026
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I am writing to request a refund for a failed bus ticket booking made on April 28, 2026.

I am writing to request a refund for a failed bus ticket booking made on April 28, 2026.

Journey Details:

Route: Chennai (Kilambakkam - KCBT) to Mannarkudi
Journey Date: April 29, 2026
OB Reference Number: OS[protected]
Booking Status: Failed

Although the ticket booking was unsuccessful, the amount has been debited from my bank account. As per the message provided, the refund...
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P
Priya Banker
from Tirunelveli, Tamil Nadu
Apr 26, 2026
Apr 26, 2026
This thread was updated on Apr 26, 2026
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Complaint about fault in TNSTC Application regarding Female passenger seated next to male passenger in reservation ticket booking

Website: TNSTC Application

Sir/madam

I, Priya R, travelled in SETC Bus from Rajapalayam to Pennadam on 24-04-26 and Pennadam to Rajapalayam on 26-04-26, booked my reservation tickets through TNSTC Application on 13-04-26, as my tickets are attached below. While booking, there is no intimation of male passenger seated next to me. But when I was stepped into the bus, I was seated next to the male passenger on both of these days.

Due to...
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I was waiting at Krishnankovil stop near Vadasery, which is a main stop on the 451 Trivandrum route. I signaled clearly with my hand well before the bus arrived. However, the driver intentionally did not stop, even though Krishnankovil is a designated stop. This caused inconvenience, and I felt ignored because of my appearance.

I request TNSTC to kindly look into this matter and ensure that buses stop at all designated stops...
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I would like to register a complaint against a government bus conductor. On [24/02/2026], I travelled in a government bus from [Sriperumbudur] to [Chengalpattu ]. The bus number is [TN21N2046] and the time was around [8.26].
When I asked for a ticket from the starting point, the conductor did not issue the ticket immediately. Instead, he issued the ticket only after two stops. When questioned, he said that there was no balance. Even...
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B
BEAUTLIN STEFI J
Nov 28, 2025
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Issue with payment and ticket booking

For the past few attempts... whenever I tried to book tickets and do payment via billdesk...the amount is getting paid but the ticket is not being booked.Very very frustrated because of this issues.The amount is then being transferred to my account after 1 or 2 days.Please resolve this issue.what if I have only the ticket ammount and immediately wants to book ticket and then the ticket is not being booked but my money is gone from my account...
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R
Rohan Rajasekar
Nov 15, 2025
Nov 15, 2025
This thread was updated on Nov 15, 2025
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Not giving ticket

I was traveling from Erode to Mysore.
When I politely asked for a ticket, the conductor spoke very irresponsibly,
saying only ‘rules… system… kuduka mudiyadhu’ without explaining the actual reason.
As a passenger, I have the right to know why a ticket cannot be issued.
Kindly take action and instruct staff to explain rules properly and speak respectfully to passengers.

Bus time in bus stand...
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S
srinathv1
Oct 9, 2025
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Bus ticket booking failed but Money not refunde

I booked bus from Tirunelveli to Chennai Kilamabakkam on[protected], once I booked the seats and tried to pay, the payment server crashes .After reloading, I was able to make the payment, but the status said failed. The website said on Failed transaction, the money will be refuned in 3 - 5 days but still didn't get any refund. This is my OB ref no.: OB31031201...
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D
Deepan.D
Jun 27, 2025
Jun 27, 2025
This thread was updated on Jun 27, 2025
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Complaint on bus

Address: Sakkampatty,vaiyampatty,manappari,trichy

Route : Pollachi to Pudukkottai

Bus No :TN38N3692

Conductor Name: Aarocasamy

வணக்கம், நான் நேற்று இரவு பயணிக்கும் போது திண்டுக்கல்லில் இருந்து வையம்பட்டி சுங்கசாவடிக்கு பயண சீட்டு கேட்டேன், ஆரோக்கியசுவாமி...
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V
Vidhya Nareshprithiv
from Coimbatore, Tamil Nadu
Jun 7, 2025
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Wost Driving

Today while we (me and my husband) were travelling near coimbatore kondayampalayam area on our two wheeler, govanur bus no :32, bus vehicle no TN 38 N 3541, time 12.52 pm,
We were riding on the left, the bus which i told above came behind and tried to overtake us.

ஓட்டுனரின் எண்ணம் சிறிய வாகனங்களை ஓரம்கட்டுவதும், வேகமாக...
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H
Hariehara Akash
Apr 9, 2025
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Not able to select my destination

Dear Team,
The bus number -2240BANOOTCC01A is starting from Bangalore to Ooty via Gudalur.
When I select destination as Gudalur this bus is not available( none of the buses are shown).
Request you to enable Gudalur as one of the destination for this route....
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M
Mano sekar
from DHARMAPURI, Tamil Nadu
Feb 28, 2025
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A bus conductor Name: MOHANDASS on TN29 N 2905 on [16/02/2025]

I am writing to formally complain about the behaviour of a bus conductor, Name: MOHANDASS on TN29 N 2905 on [16/02/2025]. I was a passenger on this bus and experienced an unacceptable response from the conductor, which I believe requires immediate attention.

Details of the Incident:

Date: 16/02/2025
Time: 9.15 pm
Bus Route Number/Name: Bommidi to Chennai / TN29N2905
Conductor's Name: MOHANDASSbr...
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V
Vigneshm2002
Nov 8, 2024
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Refund not yet received

I partially canceled 2 out of 4 tickets that were booked 2 days before departure. I was informed that I would receive a refund after a deduction of 10 or 20 percent, and I even saw the refund amount (440). However, even after a week, I have still not received the amount. When I checked the status of the refund, it showed the following (see image below)....
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M
Mega@05
Jul 12, 2024
Jul 12, 2024
This thread was updated on Jul 12, 2024
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Rude behavior of conductor naveen

Tnstc operated from Chennai to tiruppathur(PNR T[protected], conductor name : naveen kumar has speak rude even I was reached to the boarding point 10 minutes delay.He should be punished. This is unnecessary for him to speak unpleasant words among passengers.I will attach voice note if needed...
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T
tishbian
Mar 11, 2024
Aug 13, 2024
This thread was updated on Aug 13, 2024
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Ignorance of my transaction problem.

I booked a ticket at tnstc on 6/3/24 i paid the amount correctly, the amount 630rs also debited from my account the next second, but the app said an error occurred, and doesn't give me any booking details. Them i contacted tnstc payment gateway through mail regarding my problem, they lethargically your amount will be refunded within 15 days. Its already been many days but the amount still not credited into my account. I later mailed them...
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P
Palanisamy Lakshmanan
from Coimbatore, Tamil Nadu
Jan 28, 2024
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Bus conductor misbehaved and not allowed to travel

Address: Coimbatore Thiruvalluvar Bus Stand

I Booked bus on 18/01/24 from cbe to Bangalore at 09:30 pm.
PNR number: T51513500
Before the bus starts, the confirmation message will come but for me there is no message received. So, the bus conductor deny to allow me in the bus and he behave rudely. But in the name check list my name (palanisamy) in seat number 29 is mentioned. And I showed my proof (pancard) to him. But he not consider me.

This fault is...
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K
kubaho1234
Dec 2, 2023
Dec 11, 2023
This thread was updated on Dec 11, 2023
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Missing laptop bag

Address: Tamil Nadu

I am from Rwanda, in 14/11/2023 i was travelling from Madurai to Nagercoil through government bus numbered TN74N1863. when i crossed Kavlapatti near bus stand i found my laptop bag is not there in luggage place up in bag are the Acel laptop, MBA original certificate, Rwanda Passport No: PC832807, 1000USA dollard and others original certificate from different university in India, others items like power bank, moderm and artificial hear . immediately...
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J
Jayasurya R
Nov 13, 2023
Feb 23, 2024
This thread was updated on Feb 23, 2024
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Bus not stopped in approved bus stop.

Address: Elachipalayam

TN 30 N 1395, the bus is not stopped in approved stop. Driver seen after not stopped.

Route: Rasipuram to Tiruchengode
Bus stop: Union office, Elachipalayam
Time: 09:30pm
Dated: 13.11.2023

Next 50 minutes we don't have any buses. Please take a necessary action....
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