Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

For the past few attempts... whenever I tried to book tickets and do payment via billdesk...the amount is getting paid but the ticket is not being booked.Very very frustrated because of this issues.The amount is then being transferred to my account after 1 or 2 days.Please resolve this issue.what if I have only the ticket ammount and immediately wants to book ticket and then the ticket is not being booked but my money is gone from my account...

I was traveling from Erode to Mysore.
When I politely asked for a ticket, the conductor spoke very irresponsibly,
saying only ‘rules… system… kuduka mudiyadhu’ without explaining the actual reason.
As a passenger, I have the right to know why a ticket cannot be issued.
Kindly take action and instruct staff to explain rules properly and speak respectfully to passengers.

Bus time in bus stand...

Today while we (me and my husband) were travelling near coimbatore kondayampalayam area on our two wheeler, govanur bus no :32, bus vehicle no TN 38 N 3541, time 12.52 pm,
We were riding on the left, the bus which i told above came behind and tried to overtake us.

ஓட்டுனரின் எண்ணம் சிறிய வாகனங்களை ஓரம்கட்டுவதும், வேகமாக...

Dear Team,
The bus number -2240BANOOTCC01A is starting from Bangalore to Ooty via Gudalur.
When I select destination as Gudalur this bus is not available( none of the buses are shown).
Request you to enable Gudalur as one of the destination for this route....

This is ashish from coimbatore. I sent this complaint regarding of non stopping of bus(route kanuvai)
Bus-s11, is plying from gandhipuram to kanuvai, via P&T Quarters.On April 3rd 2025 i boarded this s11 bus at gandhipuram bus stand 6:30pm and wanted to drop at P&T quarters. But the bus haven't stopped. Even the bus driver and conductor didn't listened to me and was rude. But he concentrate only to drive the bus.
So i request...

I am writing to formally complain about the behaviour of a bus conductor, Name: MOHANDASS on TN29 N 2905 on [16/02/2025]. I was a passenger on this bus and experienced an unacceptable response from the conductor, which I believe requires immediate attention.

Details of the Incident:

Date: 16/02/2025
Time: 9.15 pm
Bus Route Number/Name: Bommidi to Chennai / TN29N2905
Conductor's Name: MOHANDASSbr...

On 26/02/2025, I tried to book 2 tickets from Madurai to Madikeri in SETC. Amount Rs.1930 has been debited from my account but ticket was not booked. TNSTC Reference Number:[protected] Please resolve this complaint and refund the amount as soon as possible. TNSTC username: Sakthi siva balamuruga Mail Id:[protected]@gmail.com Regards, M Sakthi...

I have booked a ticket from Kilambakkam to Nagercoil in the date of December 13 2024 for Rs. 725. But after payment I got an error and the booking failed. Please take this issue into account and make a refund as soon as possible.

I am reaching out to report a serious and recurring issue regarding the presence of insects in the AC bus operating from Bangalore to Ooty (Trip Code - 2240BANOOTCC01A). This problem has been particularly troubling for passengers seated near the windows, as cockroaches and other insects regularly appear and often come into direct contact with passengers, creating a highly uncomfortable and unhygienic travel experience.
During my recent...

My delivery parcel never arrived, and after several follow-ups, I was informed that the lorry carrying my goods had caught fire. This is by far the worst Salem, Chennai, Chittoor Mettur transport service I have ever encountered. The company, MSS Transport, is highly unprofessional and irresponsible at all levels—staff, management, and even the manager. They failed to provide any proper communication or updates about the situation, leaving me in the dark.

I strongly advise against using this transport service. Not only did I lose my money, but I also experienced immense frustration due to their negligence. Their lack of punctuality and accountability is shocking. If you value your time, money, and peace of mind, avoid MSS Transport at all costs. This is a fraudulent and unreliable company.

I have booked a ticket from Thanjavur to Bangalore for 4 th November. The amount has been sent to TNSTC via UPI. But I didn't get any ticket. I have waited 1 day for the refund and I am complaining about this issue. There is no proper information or response about the issue from their end. I didn't know where and what to do with this issue. Consider my complaint and do the needful.
Thank you,
Vijayeshwaran T

Respected Sir/Medam

We are farmers selling fruits and vegetables on daily basis in chennai by travelling from our village to Chennai by Bus (112A, 112B) which is comes from Uthukota dipo and runs in Route of Sathyavedu to Koyambedu.

Regularly we are travelling in 112A at morning 4.00 Am we are taking ticket for us and for our luggage but we are facing the most important issue is demanding comission for the luggage if we are not giving the amount what they demanding they are not allowing us to get in to the bus and use to abuse the passenger with their vulgar words.

That too the driver is fixing the rate and ordering to the conductor to take that if he is not giving then don't allow to get in.

I myself insulted like this many times by getting in to the bus with my luggage and the forcedly throwing me out for not giving the comission which they demand.

Is this a government transport or private transport I don't know.

And they are suggesting to the 112B bus drivers and conductors not to allow the particular passanger if he is not giving the comission which they fix.

A senior driver is fixing how much spare is for the luggage and how much the comission is and he is encouraging the junior conductors to following his suggestions.

The things which we are not able to agree is he is strongly with dare and with high pitch voice infront of all passengers telling that if you want to complaint you can go and do whom ever you want ( COMMISSION KUDUKKA MUDIYALENNA YETHA MUDIYADHU YEVAN KITTE SOLLIKKIRAYO SOLLIKO PO) means still I am not understanding that the bus is governments or his own bus.

I don't know his name a aged person wearing blue shirt with less hairs doing all these and he is suggesting to the next shift people's also to follow the same.

The same thing is doing by the next shift driver wearing coffee colour shirt.

Is the rules and regulations of government buses are changed. That driver can fix the spare and he can demand the comission from the passenger what ever he want and if the passenger is not supposed to give he can throw him forcedly from the bus.

I want a clarity from the government side who given him that confidence that a driver can insult a passanger for not giving the comission and force to get down and can say the word whom ever you want complaint go and do it.

I want answer for this infront of nearly more than 50 passangers in the bus he is saying YEVAN KITTE SOLLIKIRAYO SOLLIKO PO means what is his confidence is he feels he is the owner of the bus.

This is not happening for me lot farmers who are travelling in these two buses facing daily basis.

A government employee who is getting salary PF, ESI and leaves more than enough is demanding comission from a farmer doing small scale business which he will get for his one day expenses. How this society will change .

A person that do driving a bus is fixing the price and comission and he is feeling that he is the owner of the bus and he is the government means where is the rules and regulations for him.

We need justice on this and we have to destroy that confidence on the particular driver from your side. We have to prove that a common man can do anything with your action taking on him.

We need justice on this.

Thanking you.

From all the farmers.

R Suresh ( [protected] ) from Tiruchirappalli and having issues of local bus no 128 route Thuvakudi to Trichy Central bustand, not coming at proper timings and facing more problems for school + college students and workers to go at correct timings, more over there is no private bus in this route and only government buses running for every half an hour, kindly take immediate action about this complaint,
Thanking you
R Suresh Kailashanagar kattur Trichy 620019
Mobile no [protected]

On 12/08/2024, I tried to book 2 tickets from Chennai to Trichy in Uldra delux bus In TNSTC. Amount Rs.695 has been debited from my account but ticket was not booked. TNSTC Reference Number: OB[protected].
Please resolve this complaint and refund the amount as soon as possible.
TNSTC Registered mobile number : [protected]

Regards
N.Vimalesh

Tnstc operated from Chennai to tiruppathur(PNR T[protected], conductor name : naveen kumar has speak rude even I was reached to the boarding point 10 minutes delay.He should be punished. This is unnecessary for him to speak unpleasant words among passengers.I will attach voice note if needed...

Bus TN39N0158 Tiruppur-Salem Express. It is not "1 to 1" and not a "Non Stop" bus. Nowhere in the bus mentioned as NON STOP or 1 TO 1. It started from Tiruppur at around 9.20PM and I asked ticket for Chithode. Conductor "P.Sakthivel" denied ticket for Chithode. He said this bus is 1 TO 1. So, it cant go to chithode. Then I asked ticket for PERUNDURAI. He gave ticket for Perundurai Rs. 30(Ticket number: 001458). Another passenger got ticket for Vijayamangalam. If that bus is a NON STOP bus, then how come conductor gave ticket for Vijayamangalam and Perundurai. When the bus reached Perundurai(11.05 PM), I asked ticket again for Chithode, then also he denied. I said, there is no town bus as well, why are you denying the ticket for chithode. Also, I asked P.Sakthivel(Conductor) to show his stage sheet to confirm if there is no stop for chithode. He refused to show his stage sheet. Driver(he denied to tell his name. As driver was in driver seat, I was unable to see his name) also started scolding and asked me to step down the bus. I repeated again calmly, "I will surely step out from the bus, if you can just show the stage sheet." If there is no Stop for that bus, stage sheet should not have the stop name CHITHODE. he denied again and started scolding. As there is no townbus available after 11PM, noother option left, I asked ticket for BHAVANI BYEPASS(ticket number: 015851 Rs. 20) and reached there. Infront of me, conductor P.Sakthivel said "I have seen many people like you, do whatever you want". Lot of distress and I had to walk to reach chithode which is around 3 kilometers. Totally disappointed and feeling so stressfull.

On 11/06/2024 I booked ticket from Vedaranyam to chennai for journey date(12/06/2024) but ticket is not booked and ticket fare amount 560 Rs debited from my account. So, kindly refund my ticket fare as soon as possible.
Thank you,...

From Salem to Thanjavur TNSTC. Bus departure from Salem at 3:45 p.m and arrived Thanjavur at 10:00 p.m. It took 6 hours 15 minutes for the total journey from Salem to Thanjavur. It is very very worst. They stops at each and every stop but the bus is one to one bus. Date 10/06/2024

எனது பெயர் ஷெரின். நான் 18/4/2024 அன்று 07.45 மணி அளவில் நாகர்கோவிலில் இருந்து திருநெல்வேலிக்கு செல்லும் 1 to 1 பஸ்ஸில் பணம் செய்திருந்தேன். திருநெல்வேலி பேருந்து நிறுத்தத்திற்கு பேருந்து வந்தவுடன் கூட்டமாக மக்கள் இடம் பிடிப்பதற்காக ஏறும் வழியில் நின்று கொண்டு இறங்க வேண்டியவர்களை இறங்கவும் அனுமதிக்காமல் அங்குமிங்கும் தள்ளியதால், நானும் இன்னொரு பயணியும் கீழே தள்ளி விடப்பட்டோம். அதில் எனக்கு கையில் பலத்த காயமும், இன்னொரு பயணிக்கு தலையில் அடிபட்டு சுயநினைவு இல்லாமல் அவர்களை மருத்துவமனைக்கு அழைத்துச் சென்றனர்.

கூட்ட நெரிசலை பயன்படுத்தி சில ஆண்கள் இறங்கும் வழியில் என்னிடம் அத்துமீறியதையும் என்னால் ஒன்றும் செய்ய இயலவில்லை. கூட்ட நெரிசலை முறைப்படுத்த அரசு பணியாளர்கள் யாரும் எந்த முயற்சியும் எடுக்கவில்லை.

எனவே, இதுபோல் மேலும் நடக்காமல் இருக்க கூட்ட நெரிசலை குறைக்க மேலும் பேருந்துகள் திருநெல்வேலி டு நாகர்கோயில் வழியில் உபயோகப்படுத்தலாம். மேலும் கவுண்டர் அடிப்படையில் டிக்கெட் விநியோகம் செய்தால் முண்டியடித்துக் கொண்டு பேருந்தில் ஏற முயற்சிக்க மாட்டார்கள். வெளியில் நின்று டிக்கெட் பெற்ற பிறகே வண்டியில் ஏற முயற்சிப்பார்கள். எனவே இவற்றை கருத்தில் கொண்டு நடவடிக்கை எடுக்குமாறு மிகவும் தாழ்மையுடன் கேட்டுக்கொள்கிறேன்

I travelled in bus from IDAPPADI to BANGALORE. Bus conductor talked without respect for not having change. He talked the same way with others too. Though not having change is fault, talking without respect is unacceptable.
People should be treated with RESPECT.