Tamil Nadu State Transport Corporation [TNSTC] Customer Care
Tamil Nadu State Transport Corporation Ltd
Customer satisfaction rating: 1%
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1882
COMPLAINTS

Tamil Nadu State Transport Corporation [TNSTC] Customer Care

Tamil Nadu State Transport Corporation Ltd

Website:
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Address
Head Office, Thiruvalluvar House, Pallavan Salai
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1220
down
467

Customer satisfaction rating
1%
Complaints
1882
Pending
0
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Tamil Nadu State Transport Corporation [TNSTC] related photos (498)

Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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 Sivachandu on Jun 23, 2020
I booked a ticket from attur to chennai on march. Travelling date is 14th april 2020. Due to lockdown govt cancelled all the buses. But the refund amount not processed. I tried helpline number mutiple times but there is no proper response as well.

Complaint Status


[Jun 23, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
Cancellation status

Complaint comments  Add a commentComplaint category Government Organizations

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    Tamil Nadu State Transport Corporation [TNSTC] — regarding build a construction in road state highways

     Elavarasan Vijay on Jun 18, 2020
    This issue comes in secure, this is some on public. This location is udhayendhiram from vaniyambadi at turn location near...
    Complaint category Public Transportation

     varssni R on Jun 16, 2020
    We booked 6 tickets from mysore to trichy on 20th march 2020. Till this day refund was not provided.


    Bus got cancelled but the amount is not refunded till now

    Complaint Status


    [Jun 16, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Government Organizations

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       mgds_87 on Jun 12, 2020
      1. I booked three seats to mayiladuthurai and return ticket to chennai on 25.03.2020 & 26.03.2020 respectively through tnstc website.

      2. Since i had an indication of the symptoms of covid19 for more than a week, on 18.05.2020, i decided to cancel the tickets with a positive note that i should not travel and spread the covid19.

      As lockdown was in effect, a pandemic alert message was displayed in tnstc website stating all advance reservations are cancelled indefinitely until further orders from goi & got. Despite of that, i cancelled with a thought that even in case if the service is operated i should not travel with the covid19 symptoms and was under home quarantine.

      3. Later as i thought, unfortunately i was tested positive for covid19 and was hospitalized; i got discharged from hospital recently and now under self isolation.

      4. Below are the details of my to & fro tickets i had booked:

      (I) ticket to mayiladuthurai:
      Date of journey: 22.05.2020
      Route no. 325ac
      Trip code: 2130chetvrac
      From: chennai dr. M. G. R bs
      To: mayiladuthurai
      Seat nos.: 17, 18, 19
      Pnr: t30999194
      Ob reference: ob14478781
      Ticket amount: ₹1290/-

      Cancelled on 18.05.2020
      Refund amount: ₹994/-

      (Ii) return ticket to chennai:
      Date of journey: 25.05.2020
      Route no. 304ab
      Trip code: 2200mylcheab
      From: mayiladuthurai
      To: chennai dr. M. G. R bs
      Seat nos.: 7ub, 8ub, 9ub
      Pnr: t30999274
      Ob reference: ob14478859
      Ticket amount: ₹1965/-

      Cancelled on 18.05.2020
      Refund amount: ₹1552/-

      I had also sent an email with all necessary documents and my covid report to [protected]@tnstc.in & [protected]@eth.net & [protected]@tnstc.in as shown in websites. But the 1st & 3rd email addresses are not found to be correct/available while no response from [protected]@tnstc.in.

      Further, i have been trying to reach the available contact numbers but no response.

      I hereby kindly request to consider my case and refund the two above mentioned refund amounts totalling ₹2546/- to my account at the earliest please.

      Complaint Status


      [Jun 12, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
      The Customer Support's toll free number [protected] is incorrect.
      Complaint comments  Add a commentComplaint category Public Transportation

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         Sridharr Sri on Jun 11, 2020
        Today i travelled to karur, the conductor is issuing tickets by touching his tongue, which is danger in this pandamic, so pl provide machine to them.

        Complaint Status


        [Jun 11, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Public Transportation

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          Tamil Nadu State Transport Corporation [TNSTC] — double charges for single luggage

           Råthnå Kúmår on Jun 10, 2020
          I have been traveling from coimbatore to salem in a point to point bus (Tn30n1954) on 10/6/2020 at 10: 00 am. I supposed to...
          Complaint category Public Transportation

           Sri Lakshi on Jun 9, 2020
          I was traveled in pollachii to aliyar bus (No tn 38n 2364) and the conducted is not at all giving the change and rude with everyone. All are gets affected by this conducter.. So kindly take any action on this

          Complaint Status


          [Jun 09, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Public Transportation

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             Saranya1910 on Jun 9, 2020
            We are from chinniyampalayam, coimbatore. We have to travel from coimbatore to tirupur daily for our work using public transportation (Bus).in recent days due to this pandemic only half of the passengers are allowed in a bus and the bus is getting full before it reaches chinniyampalayam and none of them are stopping. Hence we unable to go to our job.

            Please provide more buses for transportation and ensure it is stopping in all the main areas.

            We and many public people are already waiting for more than one and half hours for the bus.

            Please take necessary action asap.

            Complaint Status


            [Jun 09, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Public Transportation

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              Tamil Nadu State Transport Corporation [TNSTC] — Not obeying Government Norms during Corona

               gobinath - on Jun 7, 2020
              Sir,

              1. I travelled from Erode to Coimbatore on 7 Jun 2020 at 18:00 Hrs., During my travel atmost 100 passengers...
              Complaint category Government Organizations

               vishnuu prashanth on Jun 6, 2020
              My bus tickets were automatically cancelled due to lockdown, i got a message stating that i will get full refund. I have booked tickets on 30/04/2020 and 03/05/2020, these were cancelled but didn't got the refund amount.

              Pnr no:
              T[protected] salem to chennai -03/05/2020
              T[protected] chennai to salem -30/04/2020

              I have already send out an email on may 24, but still i didn't got any reply. It's like more than month but still didn't get my refund.

              Complaint Status


              [Jun 06, 2020] Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Public Transportation

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                Tamil Nadu State Transport Corporation [TNSTC] — regarding bus pass extension

                 VaishuGanesh on May 3, 2020
                Respected sir/mam,    
                  i'm vaishnavi and doing research in madras university. I renewed my monthly bus pass...
                Complaint category Public Transportation

                Tamil Nadu State Transport Corporation [TNSTC] — refund not received against cancellation

                 venkashok on Apr 8, 2020
                Dear sir/madam

                I cancelled the following tickets online on 28-mar-2020 but have not received any refund against...
                Complaint category Public Transportation

                Tamil Nadu State Transport Corporation [TNSTC] — issue regarding refund

                 Shilpa Maria on Mar 23, 2020
                Sir,

                I've booked 2 tickets from trichy to chenganacherry for 3rd april 2020. Due to certain reasons, i had...
                Complaint comments  Read comments [1]Complaint category Banks

                Tamil Nadu State Transport Corporation [TNSTC] — refund for dropping at intermediate destination other than the booked destination

                 Sekhar Babu Badri on Mar 22, 2020
                I booked (2 tickets) the setc bus from trichy to tirupati, andhra pradesh under pnr no.:t30988454 on 19/03/2020.
                On...
                Complaint category Public Transportation

                Tamil Nadu State Transport Corporation [TNSTC] — delay in departure time

                 Vivisa Ganesan on Mar 20, 2020
                Tn550822-actual departure time at aranthangi is 7.00pm but always the conductor who was in duty on 20.3.2020 was not taking...
                Complaint category Public Transportation

                Tamil Nadu State Transport Corporation [TNSTC] — mtc bus 26m, 26r, 45b, 21e facility need to be extended upto madhanandapuram

                 mukesh_70 on Mar 17, 2020
                முகலிவாக்கம் அரசமரம் இயங்கும் சென்னை மாநகர பேருந்துகளை...
                Complaint comments  Read comments [1]Complaint category Public Transportation

                Tamil Nadu State Transport Corporation [TNSTC] — amount debited but the ticket was not booked

                 Aiswariya Sundaresan on Mar 16, 2020
                On 16/03/2020, i tried to book 2 tickets from thanjavur to chennai in setc. Amount rs. 820 has been debited from my account...
                Complaint comments  Read comments [2]Complaint category Banks

                Tamil Nadu State Transport Corporation [TNSTC] — careless behaviour of tnstc bus conductor

                 Venkadesh Ven Sen on Mar 15, 2020
                I was about to catch private travel in erode at 9.20 pm today from gobichettipalayam. I was looking for pp from gobi at 8.30pm...
                Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

                Tamil Nadu State Transport Corporation [TNSTC] — not boarding passengers to dharapuram from coimbatore

                 Lalaaish on Mar 14, 2020
                I'm working in a government sector and im traveling to dharapuram from coimbatore daily in tnstc. But it becomes a big headache...
                Complaint comments  Read comments [4]Complaint category Municipal Corporation

                TNSTC — refund

                 Aiswariya Sundaresan on Mar 12, 2020
                On 11/03/2020, i tried to book 2 tickets from chennai to thanjavur in setc. Amount rs.820 has been debited from my account...
                Complaint category Banks

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