Tamil Nadu State Transport Corporation [TNSTC] — Carlessness in Hygiene and pest control

I am writing to express my deep dissatisfaction with the condition of one of your buses that I recently traveled on. On [25/10/23], I boarded one of TNSTC's buses, which was plying on the [Coimbatore to chennai * TNSTC * PNR:T48724216, DOJ:25/10/2023, Conductor Mobile No: [protected], Vehicle No:TN01AN3220, Route No:460NS], and I would like to bring to your attention a severe issue I encountered during my journey.

The bus, while seemingly well-maintained on the exterior, had a significant problem that greatly affected my comfort and overall experience. As soon as I settled into my seat, I noticed a considerable infestation of bed bugs, particularly in and around the edges of the seat I was occupying.
This situation was not only unpleasant but also deeply unsanitary and concerning for my health. Bed bugs are known to carry health risks and can cause discomfort, itching, and allergic reactions in individuals. It was distressing to have such an encounter on a TNSTC bus, which I expected to meet basic hygiene and cleanliness standards.
I would like to bring this issue to your attention for the following reasons:
Unacceptable Hygiene Standards:
The presence of bed bugs on a public transportation vehicle indicates a severe lapse in maintaining cleanliness and hygiene. Passengers should be able to travel in a safe and clean environment.
Health Concerns:
Bed bugs can pose health risks, and it is essential for TNSTC to prioritize the health and well-being of its passengers.
Impact on Customer Experience:
This experience greatly impacted my journey, causing discomfort, distress, and inconvenience.

I kindly request that TNSTC take immediate action to address this issue and ensure that the buses in your fleet undergo regular and thorough pest control and maintenance to prevent a recurrence of such incidents. Additionally, I would appreciate it if you could inform me of the steps taken to rectify this situation and prevent it from happening in the future.

I believe that by addressing this problem promptly and effectively, TNSTC can continue to provide a safe and pleasant journey for its passengers. I look forward to a swift resolution to this matter.

Thank you for your attention to this complaint. I hope to see improvements in the maintenance and hygiene standards on TNSTC buses in the future.