Tamil Nadu State Transport Corporation [TNSTC] — Complaint Regarding Change Issued During Bus Journey on January 22nd, 2024

Address:

Salem. TN

I am writing to formally file a consumer complaint against TNSTC Salem regarding a service issue I encountered during my journey on one of your buses. The details of the incident are as follows:

1. **Date and Time of Incident**: On January 22nd, 2024, at approximately 12:30 AM, I boarded one of your buses from Salem to Bangalore.

2. **Bus Details**: TN 29 N 2756

3. **Payment Details**: I paid a fare of 500 rupees to the conductor upon boarding the bus.

4. **Issue Faced**: Despite my payment, the conductor failed to provide the correct change. I was only given 40 rupees, leaving a discrepancy of 300 rupees.

5. **Conductor's Response**: When I raised this issue with the conductor, I was met with uncooperative behavior. The conductor denied any wrongdoing and refused to rectify the situation.

6. **Impact on Me**: The failure to receive the correct change caused significant inconvenience and financial hardship upon my arrival in Bangalore.

7. **Request for Resolution**: I request TNSTC Salem to thoroughly investigate this matter and take appropriate action against the conductor involved. Additionally, I seek reimbursement for the outstanding amount of 300 rupees as compensation for the inconvenience caused.

8. **Enclosures**: Attached to this letter are copies of my ticket, as well as any other relevant documentation supporting my complaint.

9. **Contact Information**: Please feel free to contact me at the provided email address or phone number for any further clarification or information regarding this complaint.

I expect a prompt and satisfactory resolution to this matter. Thank you for your attention to this complaint.