Tamil Nadu State Transport Corporation [TNSTC] — conductor not given respect to passengers

Address:

641038

Dear sir/mam,

Route no. 664ud
Doj: 10.11.2018
Boarding :gandhipuram
Time:7.30pm

The above bus was reached by 8.45pm (1.15hrs delay) and another 1hr simply waiting at bus stand. I asked conductor regarding simply waiting. He is not responding properly and not given the respect to passengers.
The conductor suppose to give the respect to passengers.
Please look into and give the training how to approach /responding to passengers.