Tamil Nadu State Transport Corporation [TNSTC] — early departure of bus without collecting reserved passenger

Address:

Thiruvananthapuram, Kerala, 695012

My daughter haripriya. T had booked ticket from coonoor to trivandrum on 9-2-2018 in setcbus i. D. No. 2424 with pnr no t 24047426 and ticket charge rs.709. (Seat no 32). She reached coonoor bus stop at 15.15 hrs. Though she waited up to 16.00 hrs the bus did not arrive. The passenger pickup time was 15.45 hrs. On enquiry the setc authorities informed that the bus left early. She had to arrange alternate transportation facility at higher cost and suffered mental agony. The irresponsibility on the part of the staff may be enquired into and the ticket fare may be refunded urgently, as per details in the online remittance window.
Yours faithfully,
Rajeev. G