Tamil Nadu State Transport Corporation [TNSTC] — Loading the bus with too many passengers and rude behaviour of the conductor

I work as an IT professional in Chennai. Pondicherry is where my hometown. On May 16, 2023, I took a TNSTC bus with the licence plate TN.21.N2.2043 from Pondicherry to Chennai. The bus left at seven in the morning. The bus driver suffocated the passengers by packing the bus with too many people at each stop. People were hanging from the bus's steps. I was actually wheezing from the suffocation. Throughout the entire four-hour trip, I had the very worst experience. In addition, my dress fell apart as a result of the crowd, and I was unable to fix it. My hands were tangled up in the throng. I was occupying a seat there. Even I had these challenges. Then consider those who were standing. We have a four-hour journey; how can we manage with that many passengers on board, I questioned the conductor. The conductor furiously retorted that he would only act in such manner. He said that I had no power over him. Additionally, he asked me to drive my own car if I felt uneasy riding the bus. He continued by saying that he was under orders to halt the bus at each stop. Is it also a Government directive to jam a bus full of people, making everyone within the bus feel suffocate and sick?
I was severely damaged both physically and mentally as a result of this experience. Future travelers shouldn't have the same challenges as I did. Therefore, I humbly ask that you discipline the conductor for his behaviors and his mistreatment of the passengers. Too many passengers are being loaded onto TNSTC buses. Please clarify the maximum number of passengers for each bus.