Tamil Nadu State Transport Corporation [TNSTC] — No Time keeping, Collecting Extra charges for 1 to 1 busses

Dear sir,

We have travelled from tamilnadu to karnataka in the evening of 26th December 2021. We have arrived at 6.45 PM to Salem, Doctor MGR bustand. We got in to the bus which is named flyover service which will be reached 3.33hours to Bangalore electronic city. But we here's that that particular bus which is starting at 7PM will reach at 11.45PM only. So we got down from that bus. And we were waiting for the next bus. But in the Timing board they have marked at 8 PM 1 to 1 Normal bus but they have placed a AC bus continuesly two bus one is at 7.30 PM and another one is 8 PM. So I have approached to time keeper for the next 1 to 1 bus he said that after this AC bus there is one normal bus. So we have waited till 8.05PM and looking for 8PM 1 to 1 bus Which is not turned at all. So I approached again to the time keeper. But he said that rudely after this only. And the bus came at 8.15PM and started at 8.37PM towards Bangalore.
When we have reached Krishnagiri tollgate at 10.55 PM the driver and conductor not paid for the toll. Due to that they did not allowed the bus in toll gate. So they have taken an another way from krishnagiri and we reached Hosur at 12.20 midnight. The bus suppose to reach Electronic city at 12.00am but not reached. And they Collected 235/ Seat due to reaching in 3.33 hour which is not happened. Why this TNSTC people are cheating poor peoples. They are placing board Non Stop, 1 to 1, and will reach in 3.33 hours flyover service. But it is not happened.
So please do resolve these kind of problems. Due the above problems from 6.45 Pm to 1.00 am we have suffered a lot with the childrens.The vehicle Number is TN29 N 2827. I know no use of giving this complaint because all government servents are like that only. If anything happens good Thank you so much atleast other people will not suffer like me.