Tamil Nadu State Transport Corporation [TNSTC] — Passenger left inboarded - Reg

Address:

Chennai 600042

Dear Sir / Madam,

Good Morning...!!!

I am Dr. N. Veerasigamani, PhD., ( INDIAN NAVY), happen to board Yesterday night 7.25 PM ( 10.12.23) by TNSTC bus starting from THENI to Chennai KOYAMBEDU with registration number TN 57 N 2558.( Non UD bus with a charge of INR 500).

The bus Driver & conductor happen to move the bus before I return back from the bathroom (second break they took and informed all passengers to go for a bathroom break) in a small tea shop next to SAMYAPURAM toll. I was shocked to see the bus left from the shop during midnight and another SETC buses halted on that shop were also not allowing me to board and catch the missing bus saying like the TNSTC tickets are not valid of SETC buses. Then with great difficulty, managed to board one bus with an additional ticket charge of INR 210 ( from the spot till TINDIVANAM) and they were trying to help me to find out this bus for me to board.

Meantime, I have contacted TNSTC number from web site +91 [protected] where in they asked me to contact the toll free number [protected] where they asked to complaint over voice message which i could complete.

Then contacted Helpline 1033 where it was a pre recorded message of all numbers busy only was a response.

Happen to contact[protected] where a positive response of rendering TOLL GATE control room number was given and through that mobile no: [protected] I could communicate to them saying like I was left at TRICHY and luggage along with important documents were inside the bus.

They happen to identify the vehicle at VIKRAVANDI TOLL GATE and informed the driver about my non boarding where in the driver and conductor upfront refused that no one was left. Then they forcefully gave my number and asked them to call me and information was given about my presence and boarded the bus at 0500 hrs. at ATHUR toll gate by waiting.

On boarding the bus, while enquiring with the conductor on the incident he asked me to show the ticket which I bought while boarding the bus and tear of the same as I informed that will file a complaint. His mobile number is +[protected] and he refused to declare his name.

The question / grievance here is as follows:
1. How come the driver & conductors could move the bus without verifying the passenger availability into the bus after the break time..??
2. The mental agony I have undergone from mid night till 5 AM ( about 5 hrs.) by losing my night sleep to trace the bus and get my luggage which contains important documents.
3. How the conductor can tear of the government document ( Bus tickets) to erase the evidence as I need to have the same to file a complaint at CONSUMER FORUM.
4. If any of the alone lady / uneducated passengers left inboarded during mid night on the road ( Not even a bus stand), how can they manage to come and catch the bus.

Seeking your kind revert o the action for this incident as well as to avoid such kind of recurrence in future with in 72 hrs., failing which I will file a suit at CONSUMER REDESSEL FORUM at Chennai.

Thanking you,
Dr. N. Veerasigamani, PhD
Indian Navy.
+91 [protected].