[Resolved]  Tamil Nadu State Transport Corporation [TNSTC] — Payment successful but ticket not confirmed -reg

I have booked 2 tickets from Chennai to Tirunelveli on 20-Oct-2022. The timing for the bus for departing is at 13.00 IST. I have booked 2 tickets and the payment was completed successfully using UPI. But I didn't get any confirmation regarding the ticket. It was showing the payment processing page for about 20 minutes and then the app closed unfortunately.
My UPI ref no is.[protected]
So I kindly request you to kindly initiate the refund as soon as possible.
Thank you.
The ticket was booked under this credentials:
Email id: [protected]@gmail.com