Tamil Nadu State Transport Corporation [TNSTC] — Pondy to Chennai bus carrying excess capacity

Kindly Need urgent attention . travelled from Puducherry to Chennai at 3pm AC bus Tn-32 N4504 on 23/02/23
Issues : Firstly the bus was delayed by 50 minutes without any notification to passengers .
Secondly the bus was already full in Puducherry, but still the bus was taking excess passengers and has been stopping in every single stops and also adhocly every time someone on the road shows hand to stop the bus . The bus has extremely exceeded the capacity and several people were on standing( very aged person, lady with a kid, etc) . Already the Ac was very low and since it is over crowded it is sweating badly for everyone inside the bus and the windows are sealed cannot be opened. There is no ventilation . When raised with conductor, His responses was very rude and continues to stop the bus and taking more passengers . This is absolutely unacceptable to travel in this conditions and crowd despite paying high ticket charges .