Tamil Nadu State Transport Corporation [TNSTC] — Refund for cancelled tickets

Address:

www.tnstc.in

1. I booked three seats to mayiladuthurai and return ticket to chennai on 25.03.2020 & 26.03.2020 respectively through tnstc website.

2. Since i had an indication of the symptoms of covid19 for more than a week, on 18.05.2020, i decided to cancel the tickets with a positive note that i should not travel and spread the covid19.

As lockdown was in effect, a pandemic alert message was displayed in tnstc website stating all advance reservations are cancelled indefinitely until further orders from goi & got. Despite of that, i cancelled with a thought that even in case if the service is operated i should not travel with the covid19 symptoms and was under home quarantine.

3. Later as i thought, unfortunately i was tested positive for covid19 and was hospitalized; i got discharged from hospital recently and now under self isolation.

4. Below are the details of my to & fro tickets i had booked:

(I) ticket to mayiladuthurai:
Date of journey: 22.05.2020
Route no. 325ac
Trip code: 2130chetvrac
From: chennai dr. M. G. R bs
To: mayiladuthurai
Seat nos.: 17, 18, 19
Pnr: t30999194
Ob reference: ob14478781
Ticket amount: ₹1290/-

Cancelled on 18.05.2020
Refund amount: ₹994/-

(Ii) return ticket to chennai:
Date of journey: 25.05.2020
Route no. 304ab
Trip code: 2200mylcheab
From: mayiladuthurai
To: chennai dr. M. G. R bs
Seat nos.: 7ub, 8ub, 9ub
Pnr: t30999274
Ob reference: ob14478859
Ticket amount: ₹1965/-

Cancelled on 18.05.2020
Refund amount: ₹1552/-

I had also sent an email with all necessary documents and my covid report to [protected]@tnstc.in & [protected]@eth.net & [protected]@tnstc.in as shown in websites. But the 1st & 3rd email addresses are not found to be correct/available while no response from [protected]@tnstc.in.

Further, i have been trying to reach the available contact numbers but no response.

I hereby kindly request to consider my case and refund the two above mentioned refund amounts totalling ₹2546/- to my account at the earliest please.