Tamil Nadu State Transport Corporation [TNSTC] — Refund not initiated for failed booking but successful transaction

In the attempt of booking 3 tickets for the bus route Pudukottai to Chennai on 4th December 2022, the transaction was successful but the tickets have not been booked (booking failed) . The booking failed even after trying 2 times and the money is debited from the account both the times but ticket is not generated. So I request you to initiate the refund process as soon as possible.
OB reference number : OB19775367, OB19775701