Tamil Nadu State Transport Corporation [TNSTC] — Regarding reservation Ticket booking payment issue

Address:

SETC, CHENNAI

Sir/madam,
Last week i booked reservation ticket from Mayiladuthurai to chennai in SETC online website guest portal, not used individual user name ID, while booking time all details given (mobile no, mail ID), then going to payment portal, payment request received after submit all process payment amount debited from my bank account, after ticket booking i didn't received ticket details, and amount also refunded not yet, kindly give solution and solve this issue,