Tamil Nadu State Transport Corporation [TNSTC] — Requesting the ticket amount for the bus breakdown

Hi,
We have booked a ticket from madurai to chennai on 11/04/23 in AC SLEEPER BUS and the date of journey is 23/04/23. Near trichy the bus was breakdown and the conductor told us to change the bus at 2.20am midnight and they arranged Non AC SEMI SLEEPER. From there we are supposed to travel in that NON AC SEMI SLEEPER bus only.

The conductor convinced us that we will get full refund amount for the journey, after that only we boarded into another bus.

Also, the bus was delay in boarding point by 1.5hrs and due to this breakdown we reached chennai at 9.30am.

As my mother was already suffering from knee problem and due to this, she suffered a lot.

We are totally very disappointed with the service.

I request to refund the Full ticket amount for the inconvenience caused.