Tamil Nadu State Transport Corporation [TNSTC] — subject: complaint regarding booking confirmation and refund

Address: Vignesh R, S/o S. Rajkumar, 2/464 Seethalakshmi nagar, Poonamplayam (Po), Mannachanallur (Tk), Trichy-621009.

Dear TNSTC Online booking service officer,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered while booking a ticket through TNSTC's online portal.

On May 10, 2024, I attempted to book a ticket through TNSTC's online platform for a bus service. However, despite the successful debit of the amount from my account, I did not receive any confirmation of the booking. Understanding that sometimes technical glitches may occur, I patiently awaited the confirmation but unfortunately did not receive it.
Given the urgency of my travel plans and not wanting to risk missing my journey, I opted to book a ticket with another private bus service. To my dismay, merely on May 12, 2024, at 9.15 p.m., I received an SMS approximately 30 minutes before the departure time of the bus, and from the conductor of the TNSTC bus, I received a call 5 minutes before the departure time with details of my PNR number[protected], conductor contact number ([protected]), and vehicle number (TN01 AN2400), indicating that my booking had indeed been confirmed.

I am disappointed by the delay in receiving confirmation, which led to unnecessary inconvenience and the additional expense of booking with an alternative service.

I kindly request that you look into this matter and ensure that such instances are addressed promptly in the future to prevent inconvenience to other passengers. Additionally, I would appreciate it if you could initiate the process for refunding the amount debited for the initial booking that was not confirmed.

Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this issue promptly.
I look forward to your response and resolution.

Sincerely,
Vignesh R.
([protected])