Tamil Nadu State Transport Corporation [TNSTC] — Thiruvannamalai to Bangalore Bus not stopped in Mathur-Reg

Sir/Madam,
Hope you are doing well.
Thisis rajesh from Mathur-Tamilnadu. This complaint about conductor refused to stop at Mathur bus stand and stated that bus was not going to mathur bus stand and it was going by-pass.
Due to my personal work I went chennai and retired back at Thiruvannamalai at 8.30 pm and I was waiting for Bangalore bus or Hosur bus. In Bangalore bus conductor stated that go for hosur bus and you have to wait for till hosur bus arrives and stated that will go by pass and I asked him to stop at by pass and he refused and stated that go for hosur bus.
1.why mathur stop was not there for passengers. I kep seat and seated in some place and stated that to leave from bus.
2.some passenger asked to stop at uthangarai and he stated that to wait once Bangalore passenger occupies in seats.
Why this much of partiality for passenger.
3.Mathur is being the stop and not going some buses to bus stand at night times.
Kindly find the bus details below:-
TN25 N0603
Date:12.12.2021