Tamil Nadu State Transport Corporation [TNSTC] — Though amount was deducted, ticket not booked

Website:

TNSTC Official website

Subject: Complaint Regarding Unsuccessful Bus Ticket Booking

Dear SETC Customer Support,
I am writing to report an issue I encountered while attempting to book 5 bus tickets from Chennai to Salem from TNSTC official website on 28/09/2023. I logged in as a Guest user since I do not have an SETC user account. Unfortunately, although the amount of Rs.2560/- was debited from my bank account, the ticket was not successfully booked. I kindly request your assistance in resolving this matter promptly and refunding the debited amount.

Below are the details of the transaction:
- Booking Date: 28/09/2023
- OB No: OB24716100
- Amount: Rs.2560/-
- My Email ID: [protected]@gmail.com
- Mobile No: [protected]

I would greatly appreciate your prompt attention to this issue and a timely resolution. Please do not hesitate to contact me at the provided email address or mobile number if you require any further information or clarification.

Thank you for your assistance.

Sincerely,
E.Suvaathii