[Resolved] Tanishq — about ordering a ring for 12th december 2018

Snehal Phoenix

Address:

Mysore, Karnataka

I had preodered a ring at tanishq mysore urs Road shop. I needed the ring by 12th December. I placed an order on 5th December..
A lady named Ranjitha was assisting me. She said she will call me and confirm once ring is delivered from Bangalore. I asked if any payment needed. She clearly said no.

When I called after three days, no one knew about my order. Then when I requested they said they will get it on Monday. When I called on 12th morning. They said it is not going to be delivered.
When I raised a grievenance She just hung up the call on me.

I wanted to get my wedding jewellery done at Tanishq.. But with this kind of customer care, I chose different.

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Feb 6, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2019

Titan Company Customer Care's response Dear Snehal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced.

We will make sure that this does not happen again.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve