[Resolved] Tanishq — agra tanishq showroom "sony aircon " by invoice no ags/cm/3451 dt[protected] havi

Monilshivani

from Tanakpur, Uttarakhand

Address:

Agra, Agra, Uttar Pradesh

Respected sir,

I had purchased diamond bangles from agra tanishq showroom "sony aircon" by invoice no ags/cm/3451 dt[protected] having variant no 501780vdks1a02 of rs 339172.

That while purchasing the pair of bangles i was assured that there will be no problem in wearing these bangles in daily routine but within a month i had started feeling problem as a diamond from the bangles came out & others diamonds were also loosing up from the base, so i went to tanishq showroom from where i purchased the bangles, they said that there us manufacturing defect in this bangles & they will get it repaired.

That they assured that these after there will not be any problem in future & they will send these bangles to company manufacturing place & there will re build the casing so believing there word we gave our bangles to the, them which after some time they returned us after claming that defect has been removed, but after some time again the same problem occurred & this time even a diamond was lost, so we again went to the company showroom regarding our complain but they are just giving various excuses without providing any solution.
That when we had complained of manufacturing defect in the very first month of our purchase than they should have taken that thing seriously & should have given us another pair of bangles as we were asking to return back the money
That we had started making purchases from tanishq showroom as we had faith in tata brand & we even started recommending this tanishq showroom & its jewelry to all our known people but we had very bad experience from these people & we are really regretting why we purchased the bangles from tanishq showroom as it has been a year since i had not wearing my bangles due to fear that any other diamond can fell out any time
That this is my last attempt to try to maintain my faith in tata barnd, other wise i have loose my total faith in all the tata product
That as the product was having the manufacturing defect due to which i lost one diamond, so that diamond should be re fixed in my bangles & complete bangles should be re examine & checked that why the diamond are loosing or my bangles should be replaced

Shivani agarwal
1, nehru nager, agra

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May 26, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Titan Company Customer Care's response Dear Shivani,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Verified Support

Apr 25, 2019